Privacy Policy
Felixio Technologies ("Company", "we", "our", or "us") operates the website https://felixiotech.com and related websites, applications, and professional services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our websites, use our applications, or otherwise interact with us.
We respect your privacy and are committed to protecting personal data in accordance with applicable laws and the policies of platforms we integrate with (including, where applicable, Google and Salesforce). By using the Services, you acknowledge the practices described in this Policy. If you do not agree, please do not use the Services.
1. Scope
This Policy applies to personal information we process in connection with:
- Our marketing and corporate websites
- Applications and tools we provide to customers and prospects
- Communications such as support, sales, and feedback forms
This Policy does not apply to third-party websites, products, or services that we do not control, even if they are linked from our Services.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Identity and contact details (such as name, email address, phone number, company name, and job title)
- Account and authentication information (including credentials or tokens needed to sign you in)
- Professional and business information you provide (for example, company details and project context)
- Usage and device information (such as IP address, browser type, pages viewed, and approximate location derived from IP)
- Communications content (such as support requests, feedback messages, and optional file attachments you send us)
- Information authorized by you through connected third-party services (subject to the permissions you grant)
We collect information directly from you, automatically through your use of the Services, and from third-party platforms when you authorize a connection.
3. Third-Party Platform Connections
Some of our Services allow you to connect accounts from third-party platforms (for example, Google or Salesforce) so that we can provide features you request. When you authorize a connection, we may receive information that the platform makes available under the permissions you grant.
We only request the minimum scopes and permissions reasonably required for the functionality you enable. You can revoke access at any time through the third-party platform’s account or security settings.
4. Google API Data Access
Where a Felixio application uses Google OAuth or Google APIs, we may access limited Google user data needed to operate that application, such as:
- Google account basic profile information (such as name and email)
- Google Sheets data if a Sheets integration is enabled
- Google Drive files required for application functionality you enable
- Authentication tokens required for secure API communication
Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data for serving advertisements, and we do not sell Google user data.
5. How We Use Information
We use information for purposes such as:
- Providing, operating, and maintaining the Services
- Authenticating users and securing accounts and integrations
- Enabling optional integrations with third-party platforms you connect
- Responding to inquiries, support requests, and feedback
- Sending service-related notices and, where permitted, relevant business communications
- Improving performance, reliability, and user experience
- Detecting, preventing, and investigating fraud, abuse, or security incidents
- Complying with legal, regulatory, and contractual obligations
6. Legal Bases (Where Applicable)
Where required by law (for example, under the GDPR), we process personal data on one or more of the following bases: performance of a contract; legitimate interests (such as securing and improving our Services); consent (where we ask for it); and compliance with legal obligations.
7. Cookies and Similar Technologies
Our websites and applications may use cookies, local storage, or similar technologies to keep you signed in, remember preferences, measure performance, and improve the Services. You can control cookies through your browser settings; some features may not work if cookies are disabled.
8. Data Sharing and Disclosure
We do not sell, rent, or trade personal data. We may share information only as described below:
- With service providers who help us operate the Services (such as hosting, email delivery, analytics, or customer relationship systems), under appropriate confidentiality and security obligations
- With third-party platforms you choose to connect, to the extent needed to provide the requested integration
- If required by law, regulation, legal process, or governmental request
- To protect the rights, safety, and property of Felixio Technologies, our users, or others
- In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards
9. International Transfers
We may process and store information in countries other than where you live. Where we do so, we take appropriate measures consistent with applicable law to protect personal data.
10. Data Storage and Security
We implement reasonable administrative, technical, and organizational measures, including:
- HTTPS encryption for data in transit where supported
- Access controls and least-privilege practices for internal systems
- Secure cloud infrastructure and monitoring appropriate to the Services
- Authentication and authorization controls for user and integration access
No method of transmission or storage is completely secure. We cannot guarantee absolute security.
11. Data Retention
We retain personal data only as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary by product and context. We may delete or anonymize data when it is no longer needed, including when:
- You disconnect a third-party account or revoke application access
- You request deletion of your personal data and the request is verified
- Your account is closed or the data is no longer required for the Services
- Applicable legal or contractual retention periods expire
12. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data; to object to certain processing; to withdraw consent where processing is based on consent; and to data portability. You may also have the right to lodge a complaint with a supervisory authority.
To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling a request. Some rights may be limited by law or our legitimate business needs (for example, retaining records required for legal compliance).
13. User Data Deletion
You may request deletion of your personal data by contacting us. Upon a verified request, we will delete or anonymize personal data within a reasonable timeframe, unless retention is required or permitted by law (for example, security logs, dispute resolution, or accounting records).
If you connected a third-party account (such as Google), you should also revoke the application’s access in that platform’s security settings.
14. Children’s Privacy
The Services are not directed to children under 16 (or the minimum age required in your jurisdiction). We do not knowingly collect personal data from children. If you believe we have collected such information, please contact us and we will take appropriate steps to delete it.
15. Third-Party Services
Our Services may integrate with or link to third-party platforms and infrastructure providers (for example, cloud hosting, email delivery, analytics, or CRM platforms). Those providers process data under their own terms and privacy policies. We encourage you to review them.
- Google (where Google sign-in or Google APIs are used)
- Salesforce and related cloud products (where Salesforce login or CRM features are used)
- Cloud hosting and email delivery providers used to run and support the Services
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Material changes may also be communicated through the Services or by email where appropriate. Continued use of the Services after an update constitutes acknowledgment of the revised Policy.
17. Contact Us
If you have questions about this Privacy Policy or our data practices, contact:
- Company: Felixio Technologies
- Website: https://felixiotech.com
- Email: info@felixiotech.com